I’m Raymond, a product designer building B2B platforms and internal tools that ship measurable outcomes.

I design end-to-end experiences across web and mobile, with a focus on complex workflows, scalable systems, and cross-functional execution. I’m strongest in discovery → decision-making → high-quality UI delivery, and I love partnering closely with PMs, engineering, research, and operations teams to turn ambiguity into shipped product.

I’ve also worked as an Art Director/Creative Design Manger to establish visual style, brand guidelines, and translate ideas into visuals that tell a story backed by metrics.

Hello!

Summary

  • Current: Senior Product Designer, CarMax (Wholesale / Dealer tools)

  • Previously: Google (Internal ops tooling), ClubLabs (Insurance platforms), MFour (Mobile app + admin tools)

  • Specialties: Complex workflows, platform consistency, experimentation-minded delivery, design systems at scale

  • Strengths: Product strategy, facilitation, evidence-based decisions, operational UX, high-polish execution

  • Location / time zone: Los Angeles, California • PT

  • Open to: Senior/Staff-level IC roles in Platform, Core Product, Growth Infrastructure, and Enterprise workflows

Impact

  • Built and scaled dealer tooling that increased engagement +16% and improved profit margins +25% per auctioned vehicle (CarMax).

  • Shipped a third-party dealer intake platform enabling 50+ dealers to list 50+ vehicles/week, generating about 32% average profit per vehicle (CarMax).

  • Led cross-functional discovery + validation (first-click, card sorts, usability) driving a +25% lift in dealer confidence and clarity (CarMax).

  • Improved top-of-funnel performance by redesigning a quote acquisition flow, increasing form completion +12% and improving lead quality (ClubLabs).

  • Delivered a mobile rebrand + onboarding overhaul that drove +163% iOS signups in the first week post-launch (MFour).

How I work

  • Start with the “why,” define the metric, and protect the user.
    I frame problems with clear success metrics + guardrails (quality, trust, accessibility, ops cost) so we don’t win the metric and lose the experience.

  • Turn ambiguity into a plan the team believes in.
    I run workshops that create alignment quickly—scope, risks, tradeoffs, and decision principles—so execution doesn’t stall later.

  • Design systems-first execution.
    I default to reusable patterns and components to scale quality across teams, reduce build time, and keep experiences coherent as products expand.

  • Validate early, iterate with intent.
    I use fast research loops and lightweight testing to de-risk direction before engineering investment, then iterate based on real usage.